Kaiser Permanente Hawaii and Northwest Regions

Hawaii Member Services - Retirees Only

At Kaiser Permanente, you receive more than just a health plan. We deliver the top doctors, personalized care, and all the services you need — tailored to fit you and your lifestyle. Visit my.kp.org/sonomacounty for more information about your benefits. 

Contact Member Services:

• non-Medicare Member Services is available Monday through Friday 8 a.m. to 5 p.m. at (800) 966-5955 or TTY 711
• Medicare Member Services is available 7 days a week, 8 a.m. to 8 p.m. at (800) 805-2739 or TTY 711

Login to your Member Portal

https://healthy.kaiserpermanente.org/hawaii/front-door

Nurse Advice Line

If you need help determining whether or not you need to see a physician or if you need quick medical advice, you can start by speaking to an Advice Nurse.  Advice nurses can help by scheduling an appointment, providing you answers to simply questions or if needed sending a message to your primary care physician or the Emergency Department. You can speak directly with a nurse at (833) 833-3333.

Hawaii Group Number:

• Retiree non-Medicare: 5613-002
• Retiree Medicare - Senior Advantage: 5613-003

For a Summary of Benefits and Coverage (SBC) and Evidence of Coverage (EOC) visit the Benefits Forms, Plan Documents and Important Information page.

Kaiser Permanente's Hawaii Region offers medical offices and hospitals close to where you work and live to provide you with options when it comes to getting care. To find a location near you, visit kp.org/facilities or download the Kaiser Permanente app on your smartphone or mobile device. Then, use the location finder to search by ZIP code or keyword.

They're bringing more services and personalized care to the growing West Oahu community. The state-of-the-art, 40,000 square-foot West Oahu Medical Office at Kapolei links doctors and members in a spacious, soothing environment designed for healing. Visit kp.org/westoahu.

Northwest Member Services

At Kaiser Permanente, you receive more than just a health plan. We deliver the top doctors, personalized care, and all the services you need — tailored to fit you and your lifestyle. Visit my.kp.org/sonomacounty for more information about your benefits. 

Contact Member Services:

• non-Medicare available Monday through Friday 8 a.m. to 6 p.m. in Portland at (503) 813-2000, outside Portland (800) 813-2000 or TTY 711
• Medicare available 7 days a week, 8 a.m. to 8 p.m. at (877) 221-8221 or TTY 711

Login to your Member Portal

https://healthy.kaiserpermanente.org/oregon-washington/front-door

Nurse Advice Line

If you need help determining whether or not you need to see a physician or if you need quick medical advice, you can start by speaking to an Advice Nurse.  Advice nurses can help by scheduling an appointment, providing you answers to simply questions or if needed sending a message to your primary care physician or the Emergency Department. You can speak directly with a nurse at (800) 813-2000.

Northwest Group Numbers:

• Retiree non-Medicare: 5613-002
• Retiree Medicare: 5613-003

For a Summary of Benefits and Coverage (SBC) and Evidence of Coverage (EOC) visit the Benefits Forms, Plan Documents and Important Information page.

Kaiser's Northwest Region provides quality care to more than 600,000 members in Oregon and Southwest Washington. The service area extends from Eugene, Oregon to Longview, Washington and includes medical offices, dental offices, Vision Essentials by Kaiser Permanente optical retail locations, urgent care clinics, hospitals, and Care Essentials clinics. They also have a network of affiliated providers for routine, urgent, or emergency care. 

Choose your doctor — and change anytime

Getting you connected with a doctor who suits your individual needs is our top priority. Find a doctor who’s right for you by browsing our online doctor profiles, where you’ll see their education, credentials, specialties, and interest areas. You can choose and change your doctor at any time, for any reason. 

See your options at kp.org/searchdoctors. Select your Region in the upper left corner.

Find convenient locations

You have many facilities to choose from, and you’re free to see different doctors at different locations. For example, you can choose a personal doctor close to work and an optometrist close to home, and your child can see a pediatrician near school.

Search locations near you at kp.org/kpfacilities. Select your Region in the upper left corner.

Get prescriptions

It’s easy to get your prescriptions. After you join, just call us or go online, and we’ll help you transition our prescriptions to a Kaiser Permanente pharmacy. Then, fill and get your prescriptions at any Kaiser Permanente pharmacy near you. And, get most refills mailed at no charge when you
order online at kp.org/refill. Select your Region in the upper left corner.

Register for kp.org

Your online gateway to better health is kp.org. Securely access many time-saving tools to manage your care: Schedule or cancel routine appointments, view lab results, email your doctor’s office, and more. Once you get your member ID card, getting started is easy at kp.org/register — and once you’re registered, download the Kaiser Permanente app to use these features on your smartphone. 

Kaiser Permanente offers a variety of Health and Wellness programs to promote whole-person wellbeing. To learn more visit:

Hawaii

https://healthy.kaiserpermanente.org/hawaii/front-door

Northwest

https://healthy.kaiserpermanente.org/oregon-washington/front-door

Programs Offered Include: