The Area Agency on Aging (AAA) supports the well-being, independence, and dignity of older adults, people with disabilities, and their caregivers. We connect our community to essential programs, resources, and services designed to promote independence, healthy aging, wellbeing, and quality of life.
In addition to providing direct support, we partner with and contract with local agencies and organizations to deliver a wide range of services. By working collaboratively with community partners, we ensure that individuals and families have access to the care and assistance they need to thrive.
Discover how the California Association of Area Agencies on Aging and local Area Agencies on Aging empower older adults and individuals with disabilities. This video highlights their vital role in providing essential services, promoting independence, and enhancing the quality of life across the aging community within California.
The Sonoma County Aging & Disability Resource Hub (ADRH) is a collaborative network of local organizations focused on a No Wrong Door service delivery, ensuring that individuals of all ages, abilities, and income levels can easily access the services and supports they need.
The core partnership of the ADRH includes the Sonoma County Area Agency on Aging (AAA) and the Disability Services & Legal Center (DSLC). In addition to the core partners, several other local non-profits and community-based organizations provide services as Extended Partners of the Hub. No matter which agency you contact first, we make it easy for you to find the support and services you need.
The ARDH also hosts the Aging & Disability Resource Directory. You can browse the directory online, save or print a PDF version from home, or order a printed copy through the online request form.
Connect with an ADRH specialist about local resources. They are available by phone, email, or chat.
Sonoma County has adopted a 10-year Master Plan for Aging (MPA) to address the growing needs of older adults, people with disabilities, and caregivers. The plan aligns with the state’s directives while targeting the county’s unique demographics and challenges.
The local MPA centers around six bold goal areas, each supported by multiple strategies:
The Aging & Disability Commission advocates on behalf of older adults 60+, adults with disabilities, and their caregivers. The Commission makes recommendations to the Sonoma County Board of Supervisors. Members of the public are invited to provide comments during the open comment period at commission meetings. Commission meetings are held in-person and virtually. Visit our Aging & Disability Commission page for more information.
The County of Sonoma Human Services Department operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the County of Sonoma Human Services Department.
For more information on the County of Sonoma Human Services Department civil rights program, and the procedures for filing a complaint, contact the Civil Rights Coordinator at 707-565-1309, or visit our office at 3600 Westwind Boulevard, Santa Rosa, CA 95403.
If information is needed in another language, contact the Interpreter Services Coordinator 707-565-5855.
If you believe that you have received discriminatory treatment because of your race, color or national origin, you have the right to file a complaint with Human Services Department Civil Rights Coordinator using the forms below.
Sonoma County Human Services Department, Adult & Aging Division
Grievance Policy
The Sonoma County Human Services Department Adult & Aging Division is committed to providing high-quality, respectful, and responsive services to all older adults, adults with disabilities, caregivers, Veterans and their families, and other community members we serve.
We welcome your feedback and take all concerns seriously. If you have a complaint or grievance, we encourage you to share it with us so we can address it promptly and improve our services.
How to Submit a General Grievance
You may submit a grievance in writing, by phone, or in person.
Verbal grievances can be shared in person or over the phone with a Manager or the Director.
Written grievances may be mailed or dropped off at our office reception desk.
Contact information: Sonoma County Human Services Department Adult & Aging Division 3725 Westwind Blvd. Santa Rosa, CA 95403 Phone: (707) 565-5900
What Happens Next
Your grievance will be reviewed by division leadership.
We will make every effort to respond to you within 10 business days.
You will receive a written or verbal response acknowledging the complaint and outlining any resolution or next steps.
Program-Specific Grievances
If your concern involves a specific program or service (for example, Area Agency on Aging, In-Home Supportive Services, APS, MSSP, or Public Authority), your grievance will be directed to that program.
Your Rights
You will not face retaliation for filing a grievance.
You may have someone assist or represent you in submitting your grievance.
We will keep your information confidential to the fullest extent allowed by law.
Need Assistance?
If you need help submitting a grievance or require language assistance, please let a staff member know. Interpretation services are available.
We value your input. Thank you for helping us serve you better.
Complete the California Department of Aging Privacy and Information Security Awareness Training for Authorized Users module within the following timeframes:
Within 30 days of the start date of the Contract/Agreement
Within 30 days of the start date of any new employee, Subcontractor, or volunteer
Contracted Service Providers must maintain Certificates of Completion on file and submit them to the AAA at aaa@schsd.org.
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