Department of Child Support Services phone lines down

Due to a statewide disruption in service, phone lines for Sonoma County’s Department of Child Support Services are not working. This includes the automated 866-901-3212 line.

While the phone system is down, clients may reach out to Child Support Services using Customer Connect, where they may leave a message or ask for a call back. A Participant ID number is required when logging into Customer Connect. Clients can also visit any local child support agency for assistance. Department of Child Support Services addresses are:

• 3725 Westwind Blvd.
  Suite 200
  Santa Rosa
  • Open Monday – Friday, 8 a.m. to 5 p.m.

• 5350 Old Redwood Highway
  North Suite 100
  Petaluma
  • Open Thursdays 8:30 a.m. to 4 p.m.

• 19080 Lomita Ave.
  Sonoma
  • Open Wednesdays 9 a.m. to 3:30 p.m.

• 2227 Capricorn Way
  Ste 100
  Santa Rosa
  • Open Monday – Thursday 8 a.m. to 4:15 p.m.

The outage is due to a disruption to the California Department of Child Support Service’s service center, which is offline due to a cybersecurity incident affecting a third-party vendor that supports its phone lines. The incident was limited to the state call center telephone system, and enrollment and customer self-service systems are unaffected. At this time, there is no indication that any personal information has been compromised. There’s no estimate at this time when phone service may be restored.

# # #
Media Contact:
Matt Brown, Communications Specialist
publicaffairs@sonoma-county.org
(707) 565-3040
575 Administration Drive, Suite 104A
Santa Rosa, CA 95403