Baseline Categories and Cost

Computer Support

The services received for this charge include:

• Backup and Restore Data
• Data Storage
• Desktop support
• Email, Calendar and Contacts
• Internet Access
• Printer Support

Calculation methodology: Charged on a Per PC (desktops and laptops) basis; count adjusted monthly.

Infrastructure Suppport

This catagory of baseline is for costs related to network infrastructure. 

Calculation Methodology:  Charged on a Per PC (desktops and laptops) basis; count adjusted monthly.

Account and ID Management

Charged to all customers.  Services include:

• Account Management
  • Employee
  • Vendor/Guest
• Employee Separation
• Password Management
• Service Desk

Application Support and Maintenance

Provides routine support and maintenance for specific department and county-wide applications.

This support is for fixes required to return software to working order after a failure and routine data management only.  It does not include any application changes or additions, unless specified in the specific application description.

• Software Maintenance

Calculation Methodology:  Estimated for budget based on history; charged for actual services provided at the hourly rate.

SQL Database Support and Maintenance

• Backup and Restore Data
• SQL Database Administration

Calculation Methodology:  Charged monthly per each SQL database.

GIS Support

Applied to specific customer departments.

• Maintain County Base Map

Calculation Methodology:  Estimated annual cost billed monthly on fixed percentage to specific departments.

Standard Hourly Rate